Bài báo khoa học Truy cập mở Tập 15, Số 1, tr. 52-72
The Impact of Logistics Service Quality in Online Food Delivery Applications (OFDAs) on the Satisfaction of Student Consumers in Ho Chi Minh City
Doan Binh Do, Thanh Loc Huynh, Chi Thien Mai, Huynh Truc Anh Nguyen, Thi Thanh Tuyen Hoang, Thi Bich Lien Bui
- Ngày xuất bản
- 15/1/2026
Tóm tắt
The paper investigates the factors constituting logistics services quality in Online food delivery applications and the satisfaction of student consumers in Ho Chi Minh City, Vietnam in order to pinpoint areas for improvement and allocate resources effectively. Particularly, the factors Discrepancy Handling, Delivery Cost, Information Quality, Delivery Time, Delivery Reliability and Personnel Contact are identified as components of logistics service. The final results demonstrate that all six variables are significant antecedents to Customer Satisfaction.
Từ khóa
- Logistics service quality
- Online food delivery applications
- Satisfaction
- Student consumers